Terms & Conditions
Version 2 (Updated July 26th, 2022)
By downloading or using the mobile app and web application, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, still belong to Ravel GmbH.
Ravel GmbH is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.
The Ravel Trips app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your devices and access to the app secure. We therefore recommend that you do not jailbreak or root your device, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your device vulnerable to malware/viruses/malicious programs, compromise your device's security features and it could mean that the Ravel Trips app won’t work properly or at all.
Ravel stores personal data provided by you or by services you connect to our database, including: first and last name, email address, social accounts (Twitter, Instagram, Facebook, personal website), login services (Google, Facebook, Apple), profile photo. Ravel also stores and publicly displays (with user action) trip and travel data including but not limited to: locations, accommodations, transportation and activities data, images, notes, and comments. Ravel does not share this information unless the user publishes the content on our platform. By using our service, you agree to take responsibility for sharing any data through your published trips and guides including text, links, and photos. Ravel reserves the right to ask for additional personal data in order to further expand the services the platform provides to users.
In order to securely provide services for payments processing, marketing, and sales, Ravel relies on professional platforms and services. Ravel integrates with Stripe payments processing and therefore will never store credit card information.
You should be aware that there are certain things that Ravel GmbH will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Ravel GmbH cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, Ravel GmbH cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Ravel GmbH cannot accept responsibility.
With respect to Ravel GmbH’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Ravel GmbH accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on iOS and web – the requirements for system (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Ravel GmbH does not promise that it will always update the app so that it is relevant to you and/or works with the iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
Code of Conduct
We have the right, but not the obligation, to remove Content that we determine, in our sole discretion, to be “Offensive Content” as defined below. We also have the right, but not the obligation, to limit or revoke the use privileges of anyone who posts such Offensive Content or engages in otherwise unacceptable behaviour on or through the Services.
You may not post any unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable Content, or Content that violates any of these Terms (“Offensive Content”). Examples of such Offensive Content include, but are not limited to, the following:
- abuse, harassment, threats, flaming or intimidation of any person or organisation
- engaging in or contributing to any illegal activity or activity that violates others’ rights
- use of derogatory, discriminatory or excessively graphic language
- providing information that is false, misleading or inaccurate
Any user can report objectionable content in the trip menu section and clicking or tapping the report button. Ravel will endeavor to act upon an objectionable content report within 24 hours. This may result in the removal of the content and the disabling of the user who provided the offending content.
Changes to these Terms and Conditions
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at firstname.lastname@example.org.